Delivery Times
Your order will be on its way soon and handled with the utmost care by the professionals at UPS™. However, personalizing M&M'S® Chocolate Candies takes a little bit longer. Check out the charts below to see just how long your order will take and what your shipping costs will be.
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| Your Purchase | How Long Your Order Will Take | Overnight Shipping Available?* |
| M&M'S® Brand Merchandise | 7 to 10 business days | Yes |
| 5 lb & 7 oz. bags of Individual Color M&M'S® Candies | On or before 05/21/08 | No |
| Party Favors with Individual Color M&M'S® Candies | On or before 05/21/08 | No |
| Custom Printed M&M'S® Candies | On or before 05/21/08 | No |
| MY M&M'S® Custom Print and Custom Color Candy for Business orders under $5000 | On or before 05/21/08 | No |
| MY M&M'S® Custom Print and Custom Color Candy for Business orders exceeding $5000 | A Customer Service Representative will contact you to discuss timing and coordinate the production and shipment of an actual printed product sample for your review. | No |
Shipping Costs
Shipping costs vary based on the type of products in your order. If your order contains My M&M's® Candies, your costs are calculated using Shipping Table I. If your order contains M&M's® Merchandise only, your costs are calculated using Shipping Table II.
Shipping Table I: Shipping costs for orders containing My M&M's® Candies. My M&M's® Candies are a perishable product, requiring the utmost care in shipping and handling. To ensure every order is of the highest quality and freshness, we ship all orders 2-Day UPS™ for quick delivery.
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| $25.00 and under | $9.95 | $24.95 | ||||||||||
| $25.01 - $50.00 | $13.95 | $27.95 | ||||||||||
| $50.01 - $75.00 | $16.95 | $29.95 | ||||||||||
| $75.01 - $100.00 | $18.95 | $31.95 | ||||||||||
| $100.01 - $150.00 | $22.95 | $35.95 | ||||||||||
| $150.01 - $200.00 | $29.95 | $41.95 | ||||||||||
| $200.01 - $250.00 | $35.95 | $47.95 | ||||||||||
| $250.01 and over | 14% of total | 14% of total + $15 | ||||||||||
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Shipping Table II: Shipping costs for orders containing M&M's® Merchandise only.
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| $25.00 and under | $5.95 | $20.95 | ||||||||||
| $25.01 - $50.00 | $8.95 | $23.95 | ||||||||||
| $50.01 - $75.00 | $10.95 | $25.95 | ||||||||||
| $75.01 - $100.00 | $12.95 | $27.95 | ||||||||||
| $100.01 - $150.00 | $16.95 | $31.95 | ||||||||||
| $150.01 - $200.00 | $22.95 | $37.95 | ||||||||||
| $200.01 - $250.00 | $28.95 | $43.95 | ||||||||||
| $250.01 and over | 14% of total | 14% of total + $15 | ||||||||||
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Shipping Outside the U.S.
If you wish to ship product outside the U.S., please call Customer Service at 1.888.696.6788, and a representative will gladly assist you with your order. We are sorry but we do not currently ship custom printed M&M'S® Milk Chocolate Candies internationally.
Revising Shipping Information on an Order
If the status of your order appears as 'shipped', we are unable to change the shipping or billing information on your order.
If your order has not yet been shipped, you can call Customer Service at 1.888.696.6788, and a representative will gladly assist you with your changes.
Storing and Shipping Hints
Storing these perfectly fresh M&M'S® to enjoy later? Don't refrigerate; store them at room temperature, out of direct sunlight. Shipping them on to someone else? Again, don't refrigerate them. Simply refreeze the included gel packs and place them back into the box, outside the bubble wrap-not in direct contact with product. Ship quickly (maximum 2-day shipping.)
Returns & Exchanges
Each shipment sent by the M&M'S® Brand Store includes instructions for returning or exchanging merchandise.
To return or exchange orders for full merchandise credit, please enclose your packing slip (with the reason for your return and the action you wish taken noted), then ship your package prepaid to:
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Merchandise
The M&M'S® Brand Store
Attn: Returns/Exchanges
1 Sunset Way
Henderson, NV 89014
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My M&M'S® Candies or Business
MY M&M'S
Attn: Customer Service
700 High St.
Hackettstown, NJ 07840
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