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Shipping Information

Delivery Times

Your order will be on its way soon and handled with the utmost care by the professionals at FedEx™. However, personalizing M&M'S® Chocolate Candies takes a little bit longer. Check out the Shipping charts below to see just how long your order will take and your expected shipping costs.

When Will My Order Arrive?
Your Purchase Standard Shipping Priority Shipping Express Shipping
Color Only, Custom-Printed M&M'S® Candies with Images, Clip-Art and/or Messages.*

*Orders up to 200 favors and under $5000.
Arrives in 5-7 business days. Arrives in 3-5 business days. Arrives in 1-2 business days.
Color Only, Custom-Printed M&M'S® Candies with Images, Clip-Art and/or Messages.*

*Orders over $5000.
Please reach out to our Customer Service Team at 1-888-696-6788 or customerservice@mymms.com to discuss shipping options and timing, and to coordinate the production and shipment of an actual printed product sample for your review.
*Express Shipping subject to availability.

Shipping Costs

Shipping costs vary based on the type of products in your order. For orders containing My M&M'S® Candies, your shipping costs will be calculated using the My M&M'S® Shipping Table below. For orders to the US, please refer to the table below for U.S. Shipping Rates.

Please note that all shipping charges, including shipping surcharges, are calculated and shown on your order confirmation page. All orders shipped to Alaska and Hawaii require an additional $20.00 fee.

Express Shipping is available on qualified orders for an additional $20.00 fee. Express Shipping is only available for deliveries on Tuesday through Saturday. See section for Delivery Times for availability. Express Shipping is not available for orders to Alaska or Hawaii.

U.S. Shipping Rates.
Your Order Total Standard Shipping Priority Shipping
Not available in AK or HI
Express Shipping
Not available in AK or HI
$500.00 and under $9.99 $15.99 $29.95
$500.01 and over 2.5% of total 5% of total 10% of total

Shipping Outside the U.S.

If you wish to ship products outside the U.S., please call Customer Service at 1-888-696-6788, Mon - Fri, 9am - 7pm, ET., and a representative will gladly assist you with your order.

For shipments to Canada, Purchasers acknowledge that by ordering goods from Mars Retail Group they authorize FedEx Corp., an approved Canadian customs broker, to act as their agent, and to transact business with the Canadian Border Services Agency (CBSA) to obtain release of the merchandise, account for duties and taxes, return merchandise to Mars Retail Group and electronically submit refund claims on their behalf. They understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to FedEx Corp., and that they will obtain the refund directly from Mars Retail Group. Further, they also authorize FedEx Corp., to forward any refund issued by the CBSA in their name, so that Mars Retail Group can be reimbursed.

Revising Shipping Information on an Order

If the status of your order appears as 'shipped', we are unable to change the shipping or billing information on your order.

If your order has not yet been shipped, you can call Customer Service at 1-888-696-6788, Mon - Fri, 9am - 7pm, ET., and a representative will gladly assist you with your changes.

Storing and Shipping Hints

Storing these perfectly fresh M&M'S® to enjoy later?
Do not refrigerate; instead, store them at room temperature out of direct sunlight.

Shipping them on to someone else?
Again, do not refrigerate them. Simply refreeze the included gel packs and place them back into the box, outside the bubble wrap-out of direct contact with product. Ship quickly (maximum 2-day shipping).

Our Return Policy

We are committed to quality and customer satisfaction. If for any reason you are not 100% satisfied with your purchase please contact our customer care team at 1-888-696-6788, Mon-Fri, 9am-7pm ET and we will be happy to assist you to ensure you have had the great experience you expect from our brand.