Have a Question? Here’s Your Answer!
When will I get my personalized M&M'S®?
Most orders within the U.S. and Canada will arrive 5-7 business days after ordering. Express shipping is available during checkout. For more details on shipping costs and times, please view our shipping information page
How should I store my personalized M&M'S®?
Your personalized M&M’S® chocolates should not be refrigerated, or exposed to high temperatures. Instead, store them at room temperature out of direct sunlight.
When should I place my order?
To ensure your order arrives in time for your event, we recommend placing orders for personalized candies at least three weeks before the date of your event.
Can I print anything on the candies?
We don’t want to leave a bad taste in anyone’s mouth, so there are a few rules to make sure that your custom blend is something we can all be proud of. Please do not use objectionable or offensive content, including words, abbreviations, phrases or images. We also cannot print trademarked logos or images.
Can I print individual images or messages on individual colors?
My M&M'S® evenly distributes the messages in your personalized M&M'S® throughout all of the printable colors within your chosen blend. This means that if your custom M&M'S® blend has different messages and different colors, all of the messages will be printed on all of the colors. Have another question? View our complete FAQs
or call customer service at 1-888-696-6788, from 9:00 a.m. to 7:00 p.m. ET, Monday through Friday.